Frequently Asked Questions

Quick answers about our services, training and support.

Dynamic geo-metallurgical simulation, process optimization, bottleneck diagnosis, modelling and executive dashboards. We also provide technical training in METSIM®.

Yes. We serve clients across Latin America and run projects in English. We can coordinate time zones and on-site or remote modalities.

Send us a note via our form with a short description of your goal, desired timeline and contact details. We’ll reply with a proposal and plan.

Yes. We provide training (online or on-site) in METSIM® (from basic to advanced), applied simulation and operational best practices. We also tailor programs for technical teams and managers.

We sign NDAs when required and apply access controls. We only use data for the project and delete/anonymize it when no longer necessary.

Yes. We offer hourly support packs or SLAs depending on model complexity and operational criticality. Details are set in the proposal.

Bank transfer, purchase orders and international payments (USD/CLP). Taxes and withholdings per local law are detailed in the proposal.

Deliverables are yours for internal use once paid. OneBrain’s pre-existing software and know-how remain our IP (see TOS).

How can we help?

CraftDev @ OneBrain Solutions